a. When you purchase air conditioners, washing machines, refrigerators, televisions, computers, printers, scanners and/or monitors, you can request free statutory removal service for the same type and quantity of used electrical appliances. Note the following limitations:

Air conditioners	Including single package type and split type air conditioners, air-cooled or air heated (or both), with a rated cooling capacity not exceeding 7.5 kilowatts (3HP)
Washing machines	With a rated washing capacity not exceeding 10 kg
Refrigerators	With a total storage volume not exceeding 500 liters
Televisions	The size of its display screen not exceeding 100 inches (measured diagonally)
Computers	Generally including personal computer, desktop computer, tablet computer, laptop computer and notebook computer
Printers	Not exceeding 30 kg in weight; one that can be used as a photocopier, facsimile transmitter or scanner is nevertheless regarded as a printer
Scanners	Not exceeding 30 kg
Monitors	Not having the function of storing electronic data or computing, the size of the display screen is not smaller than 5.5 inches (measured diagonally) but not exceeding 100 inches (measured diagonally).

b. At the product and/or check out page, or upon being contacted by our Customer Service, you must choose from (i) free statutory removal service (delivery date of purchased electrical appliance different from removal date of used electrical appliance), (ii) decline free statutory removal service , (iii) where available, paid removal service (decline free statutory removal service), request delivery and removal on the same day, fee to be paid upon collection, or (iv) to be decided, will contact Customer Service within three (3) working days of purchase to request or decline free statutory removal service. If no reply is received by Customer Service within the three (3) working days period, you are deemed to have declined the removal service.

c. Where you select (b)(i), (ii) or (iii) above but have a change of mind later on, you can contact Customer Service within three (3) working days of purchase to change your selection. Please note same day paid removal plan may not be available for selection.

d. If you change your mind and decline the free statutory removal service upon delivery of the purchased electrical appliance, you will need to contact Customer Service to cancel the free removal service and we reserve the right to charge you an immediate removal fee.

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